Here you’ll find essential information about our products, including materials, care, compatibility, and what to expect when purchasing decorative or high-value home items from OutletMup.
Contact Support
For product-specific questions, include the product name or link when contacting us.
Materials & finishes
- Materials and finishes are listed on each product page
- Common materials include metal, wood, glass, ceramic, and composites
- Minor variations in colour or texture may occur and are considered normal
- Decorative and handcrafted items may show natural character differences
Dimensions & compatibility
Will this product fit my space?
We recommend measuring your space carefully and comparing it with the dimensions listed on the product page. If you’re unsure, contact us before ordering and we’ll help you assess suitability.
Are electrical items compatible in my country?
For electrical products (such as lighting), voltage and plug information will be shown on the product page. If you have any doubts, please contact us before purchasing.
Care & maintenance
How should I care for my product?
To maintain quality and appearance:
- Use a soft, dry or slightly damp cloth
- Avoid abrasive cleaners or harsh chemicals
- Keep items away from excessive moisture or heat
- Follow any care instructions included with the product
Quality checks & packaging
How are products packaged?
Many OutletMup items are decorative or high-value, so we prioritise secure packaging to help prevent damage in transit. Please inspect your item upon delivery and contact us promptly if there’s any issue.
Faulty or damaged items
What if my item arrives damaged or faulty?
Contact our support team as soon as possible with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Do products include a warranty?
Warranty coverage varies by product and is handled on a case-by-case basis. This does not affect your statutory consumer rights.
Availability & restocks
When will an item restock?
Availability is shown on each product page. While popular items may restock, specific restock dates can’t always be guaranteed.
Need more help?
If you have questions about materials, care, compatibility, or a specific product, our team is happy to help.