Don’t worry if you haven’t received your tracking link yet — it may take a little time to generate after your order is dispatched. You’ll receive a shipping confirmation email from OutletMup with your tracking details (when available). Please also check your spam/junk folder, as emails can occasionally land there.
Please allow up to 72 hours for the first tracking update to appear. Some carriers only show the first scan once the parcel reaches the next sorting hub.
Tip: If you don’t have a tracking link yet, use your order number and email address on the tracking page (when supported).
Already have an OutletMup account?
Tracking your orders is easy through your account section:
- Log into Your Account.
- Go to Account > Orders (or My Orders).
- Select the order you want to track.
- If the fulfilment status shows Fulfilled (or Dispatched), you’ll see a Track your order link (when available). If the status is not yet fulfilled, your order is still being prepared for dispatch.
Alternatively, you can use the tracking link provided in your shipping confirmation email.
What if my tracking hasn’t updated?
No stress — tracking typically updates every 24–48 hours. Additional delays can happen while your parcel is in transit, especially between carrier hubs or during peak periods.
First, check your tracking page to see if the carrier has flagged any delivery issues, such as:
- An incomplete or incorrect address
- Delivery attempt missed
- Local customs or import handling (where applicable)
If you entered an incorrect address
If you think your delivery address is incorrect or incomplete, contact us as soon as possible. We can only make changes before dispatch.
When should I contact support?
If your tracking hasn’t updated for a few days, your parcel is usually still on its way. However, if your tracking has not updated for 10+ business days, please contact our support team so we can investigate with the carrier.
When contacting support, please include:
- Your order number
- The email used at checkout
- Your shipping address (country + postcode)
- Any tracking link or reference (if available)
More questions?
If you need help with delivery, tracking, or an order issue, our team is ready to assist. You can reach us anytime via our contact page.
