This page explains who we are, how OutletMup operates, and where to find key policies and support channels. We aim to provide a transparent, secure and customer-first shopping experience across Europe.
Contact Support
For faster support, include your order number (if applicable) and the email used at checkout.
About OutletMup
What is OutletMup?
OutletMup is an online store focused on curated home products and decor — designed to elevate your space with a clean, modern aesthetic. We prioritise quality, careful handling, and clear communication from checkout to delivery.
Where is OutletMup registered?
OutletMup is a UK-registered company operating online via Shopify. Company Registration Number (CRN): 11256480.
Contact & official channels
How can I contact support?
You can contact our support team via our contact page or by email at support@outletmup.com.
What should I include when contacting you?
To help us resolve your request faster, include:
- Order number (if applicable)
- Email used at checkout
- Product name or link (for product questions)
- Photos/video (if reporting damage or a fault)
Policies & key pages
Where can I find shipping and delivery information?
Visit our Orders & Delivery page for shipping timeframes, tracking, address changes and delivery updates.
Where can I find returns and refunds information?
Visit our Returns & Refunds page for return eligibility, free returns, and refund processing timelines.
Where can I find payment and promotions information?
Visit our Payments & Promotions page for payment methods, promo code rules, and pricing information.
Privacy & security
Do you store my payment details?
No — we do not store full card details on our servers. Payments are processed through secure checkout technology.
How is my personal information used?
We use your information to process orders, provide customer support, and improve the shopping experience. For more details, refer to our Privacy Policy (where applicable).
Need more help?
If you have questions about OutletMup, our policies, or your order, our team is ready to help.
